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Hotel Rules

Check In/Out

The room you have booked will be available on the day of arrival from 3 pm, and on the day of departure up to 12 noon, unless the Hotel has particular requirements, of which you will be informed well in advance.

Booking Treatments

To guarantee you the best possible service, we suggest you book the treatments chosen well in advance, possibly when you make your hotel booking. The earlier you make your booking, the more certain you can be that your wishes can be met. Time is a precious commodity – that’s why we book it for you and your favourite treatments! Should you be unable to meet your booking, please let us know as soon as possible. If you can do this with 24 hours notice, there will be no charge. After the 24-hour limit, and if you fail to turn up for your appointment, you will be charged in full.

Thermal Pools And Gym

On request, and with payment of a small supplement, the hotel can provide towelling robes and a pool-side towel. You can buy personal flip-flops and bathing caps in the hotel.
Access to the thermal pools is allowed only to guests holding our “Fitness card” or entrance ticket available at Reception.
Access to the gym is allowed only to guests holding our “Fitness card” available at Reception.

Baby Sitting

To guarantee complete serenity and comfort when enjoying one of our treatments, guests accompanied by young children can take advantage of our baby sitting service. The service is guaranteed if requested when you make your booking and carries a charge of €12 per hour.

Special Kids’ Rates

No charge for babies up to 2 years; on request a crib can be provided (cost € 11/day). The following reductions are available for 3rd and 4th beds: 2-13 years: 50% reduction; 14-18 years: 20% reduction; from 18 years: 10% reduction.

Coeliacs

With payment of a € 7/day supplement, apart from special care in separate preparation of food, you can also request special gluten-free foods (e.g. crisp bread and biscuits at breakfast, bread and pasta at lunch and dinner). Since these products have limited shelf life, please ensure you make your needs known when booking your stay

Pets

Small dogs are welcome in the hotel: the charge of€ 7/day covers a doggy bed, a water bowl, a food bowl and one meal a day (dry or moist). Please ensure that you bring your pet’s health booklet and keep it on a lead at all times. Do not take pets into the dining room or bar.

Booking

When booking, you can choose your room number by paying a 5% supplement. To confirm your booking, you will be asked for a deposit of € 50 per person, payable in one of the following ways:

· Visa card;
· Postal order;
· Through postal account c/c14340095;
· Bank transfer (IBAN IT 77 N 01015 43951 000 000013287) to the order of Idroterme Sardara srl, Loc. Santa Maria Aquas – 09030 Sardara (VS).

Supplements

Single room per day € 13; double room single use per day € 25.

Reductions

Reduction 3rd and 4th bed adults: 10%. Half board: € 5 reduction on full board rates.

Exclusions

Full board and half board rates do not include beverages and extras.

Cancellation of booking

Up to 60 days, no charge, from 60 to 21 days, half the amount of the deposit paid.

Early Departure

In the event of early departure you will be charged for the number of nights booked.